Telecom
Brand Health Study to understand the health of the brand vis-à-vis competition
Customer Satisfaction Study – understand the underlying factors that impact the satisfaction level of the customers and the overall satisfaction level of the Client brand vs competition
Mystery Audit to understand the service level of the customer service personnel and the store compliance score
Dipstick studies to understand the underlying reasons for lapsing and/ or commitment
Customer segmentation studies to understand the who contributes how much to our bottom line